Guided video capture software for field-service operations
See the problem on video before you send someone.
Our software lets customers film the fault before dispatch, and technicians film the work on site — guided video, photos and checklists in one service record.
Reduce unnecessary visits. Improve first-time fix. Keep a structured visual record of every service job.
Two directions of video. One service operation.
Video comes in from the customer before you dispatch, and out from the field team while the job is still open.
Customer Service team
See the issue before dispatch.
Send a secure link. The customer follows guided instructions and records the fault directly from their phone.
No app. No account. No video call.
Explore Customer VideoField team Head office
See what happened on site.
Technicians capture guided video, photos, checklist responses and proof of completion while still in front of the job.
Explore Field Service VideoThe problem
Better information before dispatch means better decisions before anyone travels.
Many service decisions are still made from phone descriptions, written notes, disconnected photos and incomplete information. Structured visual capture helps the service team see what they are actually dealing with before deciding what happens next.
Without visual information
- Unclear fault descriptions
- Repeated phone calls
- Wrong technician or missing parts
- Unnecessary or repeat visits
- Incomplete service records
With structured service video
- See the actual condition
- Triage before dispatch
- Prepare the technician
- Request missing detail
- Retain a structured visual record
Customer video
See the issue before you dispatch.
No app. No account. No video call.
Just a guided link that tells the customer exactly what your service team needs to see. The customer records when convenient. Your service team reviews when convenient.
- Send→
- Guide→
- Capture→
- Review→
- Decide
Field service video
The job should not disappear when the technician drives away.
Capture the condition found, the work performed and the condition left while the technician is still standing in front of it.
Cost calculator
What could better triage save your service operation?
How the calculation works
If 10% of your visits may represent an opportunity for remote resolution or avoided dispatch, and you expect to realise 20% of that opportunity, the calculator assumes a 2% reduction in total visits.
Potential visits avoided per month
10
Potential monthly saving
€1,500
Potential annual saving
€18,000
Illustrative estimate only. Actual results depend on your service operation, workflow and implementation.
Guided capture
Not just another way to send a video.
WhatsApp, email and ordinary uploads give you whatever someone decides to send. Guided capture asks for exactly what your service team needs.
Random capture
Photos and videos chosen by the sender.
Guided capture
Your organisation defines the steps, angles, questions and evidence required.
Scattered information
Multiple messages, photos and attachments.
Structured visual case
Video, photos, answers and checklist responses kept together.
Missing information
Another phone call or unnecessary visit.
Guided follow-up
Request the specific missing angle or detail.
Different every time
Information quality depends on the individual customer or technician.
Repeatable workflow
The same required steps across every case.
Service request
What we need to see
Step 1
Show the complete equipment.
Step 2
Film the error code.
Step 3
Show the surrounding connections.
Question
When did the problem start?
What the service team receives
A structured visual case, not a loose video file.
The customer is told exactly what to capture. The submission arrives with the required steps, answers and supporting images kept together against the service case.
Review → Assign → Request more → Escalate → Resolve
Structured visual case
More than a video. A complete service case.
Turn fragmented service information into one case your team can review, route and act on.
Structured service case
One case your team can review, route and act on.
Review → Assign → Request more → Escalate → Resolve
With status, internal notes, timestamps and an assigned owner kept alongside.
Where guided service video can be applied
High-fit service environments
Plumbing & Water
Leaks, blockages, pressure faults and drainage call-outs.
HVAC, Boilers & Heat Pumps
Error codes, noise, installation checks and commissioning.
Property Maintenance
Tenant-reported faults, repairs and completion records.
Water Utilities
Network incidents, metering issues and site inspections.
Facility Management
Multi-site triage, planned maintenance and reporting.
Equipment Service
Industrial, agricultural and commercial kitchen equipment.
How it works
Simple for customers. Structured for service teams.
- 01Create or trigger request
- 02Send secure link
- 03Guide and capture video, photos and checklist
- 04Review centrally
- 05Decide, assign or request more information
- 06Store the structured visual record
Before you send a technician, see what they're going to.
Discover where customer video, visual triage and guided field capture could improve your service operation.